FAQ
Frequently Asked Questions
Absolutely! Safety is number one concern. The auto injector is equipped with multiple safety features such as a needle shield, LED light, and a safety lock to ensure safe and secure injections.
The Auto Injector is designed to be user-friendly and easy to use. However, we do recommend familiarizing yourself with the device's instructions for optimal usage which will come with the device. We also encourage you to visit our Youtube channel as we have many videos demonstrating exactly how to use the device.
The Easy Injector is versatile and can administer various types of injections, including intramuscular (IM) and subcutaneous (SC) injections.
There are no adjustments necessary! Just use the correct syringe holder that comes with the device, insert the correct syringe and needle combination and you are ready to go! Pull it back, remove the safety, hit the button. It really is that easy.
Yes, the Auto Injector is suitable for both clinical and home use. In fact most of our customers are using this device to give themselves injections in the comfort of their homes.
The Easy Injector is versatile and can administer various types of injections, including intramuscular (IM) and subcutaneous (SC) injections.
Yes, the Auto Injector is compatible with most common types and sizes of syringes and needles. You can find a video showing exactly what combinations it works with here.
The Auto Injector is designed for multiple uses and will last you for years if cared for. Making it a cost-effective and environmentally friendly option compared to other disposable options.
If you need to cancel your order, please email us at [email protected] visit our Live Chat Widget, or at the contact us page.
Shipping is free for most locations! Sometimes if you are in a remote area there may be additional charges but for the majority of cases it’s included. – We offer free FedEx Express shipping!
Yes there is a one year manufacturer warranty against defects. If you find that there are any defects in the product please take photos and a video of the issue and submit them via email or our contact form. Once approved by our warranty department we will ship a new unit to you. We do charge $12 for a replacment unit to cover shipping.
We offer a 30 day no questions asked return policy. If you are unhappy with our product for any reason please return it the address on our contact page for a full refund.
Reply to your order confirmation email with the correct shipping address. Once you double-check if the address given is wrong, kindly notify us via email at [email protected] or go to our live chat widget.
Our web store is secured with an SSL certificate and encryption. This means the information you input is encrypted and it will not be available to third parties. We are committed to respecting your privacy. We do not sell or disclose our customer information to other sources. During a sales transaction, your credit card information, if submitted, is never stored. Any information we collect from you is solely for the processing of your order. If you choose to sign up for our mailing list, on occasion we will send you targeted marketing information or special product offers. In every marketing email you will have the option to unsubscribe and avoid receiving future emails.
Haven't Found an Answer to your Question?
Absolutely! Safety is number one concern. The auto injector is equipped with multiple safety features such as a needle shield, LED light, and a safety lock to ensure safe and secure injections.
The Auto Injector is designed to be user-friendly and easy to use. However, we do recommend familiarizing yourself with the device’s instructions for optimal usage which will come with the device. We also encourage you to visit our Youtube channel as we have many videos demonstrating exactly how to use the device.
The Easy Injector is versatile and can administer various types of injections, including intramuscular (IM) and subcutaneous (SC) injections.
There are no adjustments necessary! Just use the correct syringe holder that comes with the device, insert the correct syringe and needle combination and you are ready to go! Pull it back, remove the safety, hit the button. It really is that easy.
Yes, the Auto Injector is suitable for both clinical and home use. In fact most of our customers are using this device to give themselves injections in the comfort of their homes.
The Easy Injector is maintenace free. Simply follow the cleaning instructions provided in the user manual to keep in top condition. Basically just wipe down with alcohol and a clean cloth after each use.
Yes, the Auto Injector is compatible with most common types and sizes of syringes and needles. You can find a video showing exactly what combinations it works with here.
The Auto Injector is designed for multiple uses and will last you for years if cared for. Making it a cost-effective and environmentally friendly option compared to other disposable options.
If you need to cancel your order, please email us at [email protected] visit our Live Chat Widget, or at the contact us page.
Shipping is free for most locations! Sometimes if you are in a remote area there may be additional charges but for the majority of cases it’s included. – We offer free FedEx Express shipping!
Yes there is a one year manufacturer warranty against defects. If you find that there are any defects in the product please take photos and a video of the issue and submit them via email or our contact form. Once approved by our warranty department we will ship a new unit to you. We do charge $12 for a replacment unit to cover shipping.
We offer a 30 day no questions asked return policy. If you are unhappy with our product for any reason please return it the address on our contact page for a full refund.
Reply to your order confirmation email with the correct shipping address. Once you double-check if the address given is wrong, kindly notify us via email at [email protected] or go to our live chat widget.
Our web store is secured with an SSL certificate and encryption. This means the information you input is encrypted and it will not be available to third parties. We are committed to respecting your privacy. We do not sell or disclose our customer information to other sources. During a sales transaction, your credit card information, if submitted, is never stored. Any information we collect from you is solely for the processing of your order. If you choose to sign up for our mailing list, on occasion we will send you targeted marketing information or special product offers. In every marketing email you will have the option to unsubscribe and avoid receiving future emails.
